Pro Dental Clinic is a registered provider of dental services. This means that Pro Dental is responsible for making sure that patient care is centred on the patient’s needs, which is monitored by the CQC. The GDC registered dentist is solely responsible for any advice and the treatment given to the patient. Consequently, any contractual agreements for the treatment are between the patient and dentist only and not with Pro Dental Clinic.
The GDC publication Principles of Dental Team Working clause 3.1 states:
“All members of the dental team who have to register with the GDC are individually responsible and accountable for their own actions and for the treatment or processes which they carry out.”
The normal fee for a consultation is £120, but your initial consultation is completely free of charge. Should you require further consultations or reviews, the normal fee of £120 will be charged. Should you need to use our consultation notes for any 3rd party needs or actions, then again we would charge our normal consultation fee of £120 before releasing such information.
All initial consultations are free but a holding deposit of £50 is required to secure the appointment and is refundable on the day of the consultation should the patient not want to go ahead with treatment.
Due to the length of appointments, we do hold a deposit of £50 or half of your treatment cost that can be charged in cases of short notice cancellation or failure to attend. If the deposit is not used as a charge, it will be used towards your final balance. (Deposit can be more than 50% of total cost for implant treatment plans)
If you have paid your deposit and then change your mind more than 7 days’ notice prior to your first appointment (but within 2 months of paying the deposit), there will be an administration fee of £50. If you have paid a deposit and cancel your first appointment but this is more than 2 months after the deposit payment, Pro Dental will retain the deposit. This fee will not apply in the event that a genuine medical reason prevents you from proceeding or continuing with treatment (evidence may be requested for this). The administration fee will also not be administered if the planned treatment cannot proceed for dental reasons and there is no acceptable alternative. If you change your mind less than 7 days prior to your first appointment, Pro Dental will retain your full deposit.
When agreed between Pro Dental Clinics and the patient, the deposit can be held to secure pricing on a treatment plan for a period of up to 6 months. If you wish to subsequently proceed with treatment after this period, you will need to pay a new deposit (and you may be required to undertake a new consultation) before treatment proceeds.
If a plan is agreed to be placed on hold (for up to 6 months from the date of deposit) but the patient decides to then cancel their treatment at any stage within this period, Pro Dental will retain the deposit in full.
No X-rays or Ct scans are included in your treatment plan. Doctors may require additional X-rays/Ct Scans, this will be discussed and planned accordingly with you. You must cover these costs at the X-ray department. According to your scan results, treatment plans may be amended.
Late cancellation or missed appointments
If you need to cancel or change an appointment, please give us as much notice as possible. We require a minimum of 48 hours, otherwise you may incur cancellations fees. Appointments cancelled without 48 hours’ notice will, at the practices discretion, incur a cancellation fee of £50. Please be aware that if two consecutive appointments are cancelled without 48 hours’ notice, or failed to attend (without good reason), no further appointments shall be offered at the practice without a holding deposit of £50. We will not be able to see you if you are more than 10 minutes late, in case of lateness, we will reschedule your appointment and the cancellation fee will be applied.
Cancelling your treatment
An administration fee of £100 All costs incurred (including finance fees) by the practice for the provision of the treatment For implant, cosmetic and orthodontic courses of treatment the cancellation fee shall not be less than 25% of the total price of the course of treatment. Pro Dental on occasion may offer a reduction on larger treatment plans. Should you wish to cancel part of your treatment. Pro Dental reserve the right to charge the full listed price for the remaining treatment. For all listed treatment pricing please refer to prodentalclinic.london or your treatment coordinator. Cancelling your Treatment Allow 28 days for a treatment cost refund, this is from the date of the refund request in writing to the practice.
Cancelling your finance
if you have chosen to pay for your treatment through one of our finance providers, you have 14 days from the date of fulfilling your finance in which to cancel. This however means that you will have to make to make immediate payment for any treatment you have had to this date via another payment method. This clause is in addition to but does not replace any other cancellation terms and conditions. Any deposit funds will be refunded within our ‘Refunds’ guideline deducting any outstanding balance or fees. If you have financed any of the costs of your treatment through the finance company, and wish to cancel your treatment after signing the agreement forms, please be aware that a cancellation fee of up to 15% of the total finance amount will be charged. Cancelling your finance Allow 28 days for a treatment cost refund, this is from the date of the refund request in writing to the practice.
In the unlikely event of failure, all laboratory/prosthetic work carries a guarantee with our monthly aftercare plans (T&C apply) .
For Crowns, Bridge and Veneer treatments, although rare, it is possible that additional appointments are needed for minor refinements, such as re-fixing, re-cementation, initial bonding failure and the need for minor polishing. The above treatments will be made free of charge for first appointments, but will not cover travel expenses, accommodation and/or absence from work. Should the problem persist after the initial refinement appointment, and the problem proves not to be a clinician issue, then there may be a small chair time cost applicable.
Prosthetic components (crowns, bridges or dentures and hybrid prostheses) may need replacement after a period of time. Cement that retains the crowns and bridges may wash out over time and require re-cementation. This is not part of the guarantee but a normal planned maintenance requirement.
Dentures will wear over time and need replacement. Dentures may also need refining to ensure the best fit and whilst this treatment will be made free of charge for the first appointments, Perfect Profiles will not cover travel expenses, accommodation and/or absence from work. Should the problem persist after the refinement appointment, and the problem proves not to be a clinician issue, then there may be a small chair time cost applicable. The retentive components attaching dentures to implants will need to be changed on average every year. This is also not part of the guarantee and a normal maintenance requirement that will result in fees being charged.
Temporary, provisional and “immediate” acrylic dentures and temporary crown and bridgework (see below) are not subject to any guarantee.
It is also necessary to point out that given the infinitely variable nature of the human body, there may be unforeseen circumstances that occur that are beyond the clinician’s control such as root canal treatment after teeth preparation. These may incur extra costs. There may also be unplanned and unpredictable events that require additional appointments, repeat procedures or extra stages to your care. Pro Dental and the clinical team will always act in the patient’s best interests.
Pro Dental Clinic now offer all Dental Implant patients a range of after care maintenance plans, along with an optional add on of dental implant insurance. (please ask in clinic for more information and which plan is best suited to you, T&Cs apply)
Implants have a lifetime (Biomet – part of Zimmers range of Implants) guarantee, as provided by the manufacturer. Any guarantees given by implant manufacturers are limited to the implant material and exclude implant failure due to biological reasons. However, Pro Dental do not Guarantee implants or bone augmentation in the rare case of non-integration of the implant, or failure to maintain your implants with the after care as advised, It is down to the treating dentist if they have a reason to refuse a guarantee (Insurance) case if they feel the patient has faltered with any of the factors listed below;
This guarantee is limited to the replacement of the dental implant(s) and excludes any additional costs (e.g. additional bone graft(s), medication(s), travel expenses, and/or absence from work etc.). There will be no refund of fees. In the instance that it is not possible to replace the implant an alternative treatment plan will be provided at the same cost level, however, it may also incur extra charges.
It is also necessary to point out that given the infinitely variable nature of the human body and its function that other biological failures do not form part of the guarantee:
These are only a temporary measure and are placed for aesthetic purposes only. Due to changing gum conditions throughout treatment, it is impossible for Pro Dental to guarantee a perfect fit. Patient cooperation and understanding are needed to adapt to wearing and eating.
Given timescales for treatment must be adhered to, especially in situations where temporary prosthetics are prescribed. The prolonged use of temporary solutions (dentures/crowns/bridges) can result in the destruction of supporting structures due to improper loading of natural teeth.